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The Ultimate Guide to Improve Your Customer Service Training: Top 5 Tips for Great Customer Service

86% of clients are willing to pay more for great customer service. By the end of 2020, it will overtake products and prices as the main brand differentiator. So, improve your customer service training program to get new clients and increase your revenue and brand loyalty. Know the top 5 tips which can help you get started.

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5 Ways To Improve Your Employee Onboarding Process - MindScroll Blog Card Image
5 Ways To Improve Your Employee Onboarding Process

Research shows that about 36% of companies don’t have structured onboarding processes. HR leaders also report that 76% of these processes are not used efficiently. It's estimated that about 40% of employees leave within 12 months of being hired. This makes it clear that getting your onboarding process right is essential. Read our blog article to know how to improve your employee onboarding process.

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Top eLearning Trends 2020 - MindScroll Blog Card Image
Top eLearning Trends 2020

Growth of the global eLearning market to predicted to rise by 11% by 2020. It’s expected to reach $398 billion by 2026. So, are you on the lookout for the latest trends for 2020? Do you want to remain ahead of your competition? Go through our list of the top 4 major eLearning trends. Read our blog article below to know how you can improve your productivity and add value to your training and development programs.

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Gamification in Learning - MindScroll Blog Card Image
Gamification in Learning

Everybody likes games. Games encourage learning which happens in practice through immersive experiences. It’s becoming one of the most popular and effective methods of learning. It’s estimated to grow to $1.2 billion in 2020. In this article, we show you how to make immersive eLearning by using gamification in learning. We also show you a few examples of using gamification in an LMS.

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How to Build an Employee Training Program in 5 Simple Steps - MindScroll Blog Card Image
How to Build an Employee Training Program in 5 Simple Steps

Building a good training program isn’t easy. There are many issues that can make your training ineffective and costly. So, how can you build a great program? How do you improve your strategy? In this blog article, we show you 5 simple steps you can develop an effective employee training program that actually works.

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How to start an online training academy: (An easy guide for 2020) - MindScroll Blog Card Image
How to start an online training academy: (An easy guide for 2020)

The eLearning industry is growing at a fast rate. Online courses offer an impactful way to gain new skills and knowledge. An online training academy is also a great way to access and spread knowledge. Moreover, it’s a cheap and profitable business. In this article, we show you 5 simple steps to start an online training academy.

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How to Measure ROI of Employee Training Programs? - MindScroll Blog Card Image
How to Measure ROI of Employee Training Programs?

Employee training and development costs time, money and a lot of effort. It has also many hidden and direct costs. So, it’s obvious that you want to know the value of your programs. You also want to know if your budget is well utilized. We show you 5 simple ways to measure your ROI of training programs.

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Top 8 Benefits of Online Customer Service Training - MindScroll Blog Card Image
Top 8 Benefits of Online Customer Service Training

Is conducting online customer service training worth investing in? Will it benefit your staff? Today many companies have switched to such programs because of its advantages. Let’s now examine the 8 benefits of customer service online training.

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Top 6 Benefits of Mobile Learning - MindScroll Blog Card Image
Top 6 Benefits of Mobile Learning

The use of mobile devices are impacting our lives in many ways. Why is mobile learning becoming so popular? Why are mobile devices used as powerful eLearning solutions? In this blog article, we find out why.

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5 Top Benefits of LMS for The Retail Industry - MindScroll Blog Card Image
5 Top Benefits of LMS for The Retail Industry

Learning Management System is now used by many retail companies. It has become an essential part of online employee training and development processes. Read a little further and you'll find more about the important role that it plays.

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